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The CanMan – Route Manager Training

Internal Training • Route Manager

The CanMan Route Manager Training

Welcome to the team. This guide walks you through the standards, systems, and expectations required to operate at The CanMan level.

1

Welcome to the Team

Welcome to the team. By this point, you should have completed onboarding and stepped into your role as a Route Manager. This page covers the standards, systems, safety rules, and service process required to operate your own route at The CanMan standard.

Let’s get to work.

Day 1 Video — Introduction & Mindset
2

What We Expect From You

  • Show up on time and ready to perform every day
  • Bring energy and a can-do attitude
  • Wear your uniform to The CanMan standard
  • Serve customers with excellence
  • Support your team in and out of the warehouse
  • Represent The CanMan well in the field and in the community
We are in the business of serving others — customers, teammates, and our community.
3

Uniform & Appearance Standards

  • Hair neatly trimmed
  • Facial hair groomed
  • Shirt tucked in
  • Belt worn
  • Pants clean and fitted
  • Clothing clean
  • All tattoos covered

This is non-negotiable. Customers judge us before we say a word.

4

Training & Systems

Training

During training, you will learn the full day-to-day operation of the role and complete a written test to verify understanding.

Day 2 Video — Field Training & Operations

Systems Setup

  • GorillaDesk — CRM, customer database, scheduling, routing, and KPI tracking
  • Connecteam — Team app for PTO tracking and clock-in/clock-out
  • Applause — NPS tracker and customer review platform
  • Payroll — Wages, bonuses, and direct deposit
If it’s not in GorillaDesk, it didn’t happen.
5

Training Timeline — First 5 Days

Day 1
Introduction Day
  • Company overview
  • Systems setup (GorillaDesk, Connecteam)
  • Review expectations, standards, and safety basics
Day 2
Ride Along (Field Training)
  • Shadow an experienced Route Manager
  • Observe full route execution
  • Learn truck operation and cleaning flow
Day 3
Ride Along + Support
  • Begin assisting with cleanings
  • Practice SOP steps under supervision
  • Start using systems in real time
Day 4
Ride Along + Support
  • Increased hands-on responsibility
  • Perform portions of route independently
  • Continue refining speed and efficiency
Day 5 — Milestone
Nursery Route
  • Run a light route with support available
  • Execute full process from start to finish
  • Demonstrate readiness for solo operation

By Day 5, you are expected to confidently operate your own route at The CanMan standard.

6

Daily Routine

7:00 AM
Warehouse. Truck ready. No delays.
7:30 – 8:00 AM
Arrive at first job.
8:00 AM – 3:30 PM
Run scheduled route.
END OF DAY
Close out route and report issues.
7

Truck Safety & Operation

Pre-Route Checks

  • Tires
  • Mirrors
  • Doors
  • Seat & steering
  • Equipment check

Safety Equipment

  • Fire extinguisher
  • First aid kit
  • Safety cone

Driving Rules

  • 15 MPH in neighborhoods (STRICT)
  • Left two lanes on highway
  • No phone usage
  • No rolling stop signs
  • No more than 70 MPH on highways
  • Turn signals required
  • Stay alert
All trucks are monitored by Samsara — in-cab AI tracking on every route.
⚠ Critical Rules — Non-Negotiable
  • No texting and driving — 2-strike policy
  • Speeding in neighborhoods = immediate termination
8

In Case of an Accident

  1. Stay calm
  2. Ensure your own safety
  3. Check on others involved
  4. Call 911 if needed
  5. Notify your manager
  6. Move to a safe location
9

Can Cleaning SOP

Arrival & Pre-Check
  1. Arrive & confirm address
  2. Start job in app
  3. Pre-inspect cans
Cleaning Process
  1. Load cans into lift
  2. Run cleaning system
  3. Clean exterior
  4. Rinse & detail
  5. Dry and deodorize
Closeout
  1. Return cans properly
  2. Take after photos
10

Route Rules

  • NO blocking driveways. Always park on the street or in a spot that does not block the customer’s driveway.
  • NO walking through grass. Use driveways, sidewalks, and paved paths only. Never cut through a customer’s lawn.

Can Cleaner Pay & Bonus Structure

During Training
$18/hr
After Training
$20/hr
Performance Bonus
35 stops+$5
40 stops+$10
45 stops+$15
50 stops+$20
Additional Earnings
Google Reviews$5 each
Customer TipsKeep 100%
Completion Bonus+$25/wk
Driving Score Bonus+$25/wk
Overtime$30/hr
$1,185
Example Weekly Pay
$25.21
Effective Hourly Rate
$61,620
Annual Earning Potential
11

Training Sign-Off Form

Supervisor verification that the Route Manager is ready to operate solo. Submissions are saved in WordPress and emailed to the training team.

  • This field is for validation purposes and should be left unchanged.

  • Personnel

  • MM slash DD slash YYYY

  • Pass / Fail Checklist

  • Overall Assessment

  • Sign-Off

Onboarding Checklist

Complete before first day on route

1. Verify Insurance

  • Confirm active insurance on file before start date

2. Uniform Ordered

  • Polo
  • Long sleeve if there are visible tattoos
  • Pants
  • Boots

3. Payroll in QB Set Up

  • Employee added to QuickBooks payroll

4. Apps Logged In

  • GorillaDesk
  • Applause
  • Connecteam

5. Get Onboard Training Documents

  • All training documents collected and reviewed

6. Inputted into Samsara

  • Driver profile created in Samsara

7. Add to Payroll Report

  • Added to weekly payroll tracking report

8. Add to Monthly Newsletter

  • Added to team newsletter distribution list

9. Set Up Gas Card

  • Gas card issued and activated

10. Give Facilities Key

  • Facilities key issued and signed for